FAQ

FAQ

1. How is made an order?

The steps are:

 - Select the desired product, indicate the quantity of meters you want to buy and click "add to cart".

 - Once all items selected go to the "Shopping Cart" are.

 - Check that everything is correct and click the "Buy" button.

 - If you are a customer enter your e-mail and password. Click "Login"

 - If you are not registered with us, you can continue shopping without registering. If instead you prefer to register (recommended action), indicating that no account with us and fill your data. The fact of registering with us does not imply any commitment or receive any advertising or Newsletter if you do not require. Once completed everything, click on "Next".

 - You must fill in the required fields for ordering. Once completed, click on "next". Then you must select the method of delivery and method of payment. Once you have reviewed the terms and conditions and this agreement, click the "buy" to finalize the purchase.

 - You will receive a confirmation email.

 

2. How I can contact you?

You can contact or by e-mail by filling out our contact form can be found at the top of the screen or by calling 937 906 859 or +34617442022, business hours from Monday to Saturday from 9.30 to 20.00.

 

3. Do you have stock for all items?

We will continually reviewing all items of the web have stock, so we have 99% stock.
In case you do not have any of the items in the order in stock, we inform the customer of what it will take to return to have it or you are exhausted at all, and a solution is sought always giving the customer the ability to override the I asked.

 

4. How you delay in serving an order?

If the item is in stock, after receiving the payment, it takes 1 to 2 business days to prepare the order and the carrier takes 1-2 business days to deliver if you peninsula and in the case of I go outside the peninsula we recommend you do a mock order and delivery options approximate transit time indicated.
In the event that the item is not in stock and going to take more than four days to receive it tells the client to decide if you still interested or not.

 

5. Can I physically see your fabric in a store?

In our shops Teixits Pulido, Mataro, Barcelona. In the section about us? You can find a map in our direction.

 

6. Do you make volume discount?

Of course, if you intend to buy more than 10 m per item, or represents a group, or plan to buy a significant amount of tissue, go to wholesalers or groups banner and fill the data so that you make a budget.

 

7. Do I have to register to place an order?

No, it is not necessary, but anyway, registering does not imply any commitment for you, or receive any advertising or Newsletter if you do not require. It is simply to have their data to send.

 

8. What are the payment options?

 - Credit card: Visa or Mastercard
 - Transfer payment to our bank account.
 - Join in our bank account.

 

9. How much do the postage?

Shipping costs depend on weight and destination, the best way to know the cost of shipping is doing a mock order and after selecting the basket and have registered with the target data, expenses appear Shipping.
Anyway, our shipping prices are very cheap, we attach some examples:
 - Spanish peninsula by Agency: Shipping up to 5 kg costs € 5.40; up to 10 kg costs € 6.40, etc.
 - Agency Baleares by: Up to 5 kg costs € 8.60; 10 kg costs € 9.20, etc.
 - Canary Islands, Ceuta, Melilla, Andorra Post: Delivery of up to 5 kg costs € 6.50; up to 10 kg costs € 7.30, etc. Postal shipments        are subject to tax expenses according to current rate DUA that are borne by the customer.
 - Portugal: Shipping up to 5 kg costs € 7.30; up to 10 kg costs € 8.60, etc.
 - Europe Dbschenker: Shipping costs of up to 3 kg € 12.50 to € 30.98 depending on the destination; up to 10 kg cost of € 13.20 to € m       32.21 depending on the destination, etc.